Welcome to the BoiKosh BD Return & Refund Policy. At BoiKosh BD, customer satisfaction is important to us. This policy explains the conditions under which returns, replacements, exchanges, and refunds are accepted for products purchased from https://boikoshbd.com.

By placing an order on our website, you agree to this Return & Refund Policy.

1. Overview

BoiKosh BD sells both digital eBooks and printed books. Because these products are different in nature, they have different return and refund conditions.

Please read this policy carefully before making a purchase.

2. Return Eligibility for Printed Books

Printed books may be eligible for a return or replacement if:

• You received the wrong book.
• The book arrived damaged during shipping.
• The book has missing or defective pages.
• The item delivered does not match your order.

To qualify for a return:

• Contact us within 7 days of receiving your order.
• The book must be unused.
• The book must be returned in its original packaging whenever possible.
• Proof of purchase or your order number is required.

3. Non-Returnable Items

The following items cannot be returned:

• Digital eBooks that have already been downloaded or accessed.
• Books damaged due to customer misuse.
• Books returned without proof of purchase.
• Products purchased during clearance or special promotional campaigns unless they arrive damaged or incorrect.
• Gift cards, if offered by BoiKosh BD.

4. eBook Refund Policy

Due to the digital nature of eBooks, all eBook sales are generally final.

Refunds for digital products will only be considered if:

• You were charged more than once for the same order.
• You received the wrong eBook.
• The purchased eBook file is corrupted or cannot be downloaded, and we are unable to resolve the issue.
• The product was not delivered because of a technical error on our side.

Refund requests for eBooks must be submitted within 7 days of purchase.

5. Refund Process

Once your return request is received, our team will review the information and inspect the returned product if applicable.

You will receive an email informing you whether your refund request has been:

• Approved
• Rejected
• Approved for replacement

If approved, your refund will be processed using your original payment method whenever possible.

Depending on your payment provider, refunds may take 5 to 10 business days to appear in your account.

6. Late or Missing Refunds

If you have not received your refund:

7. Exchange

We replace printed books only if they are:

• Damaged during delivery
• Defective
• Incorrectly shipped

To request an exchange, please contact us within 7 days of receiving your order.

8. Return Shipping

If a return is approved because of our mistake, such as sending the wrong or damaged product, BoiKosh BD may cover or reimburse the return shipping cost where applicable.

If the return is requested for reasons other than our error, the customer is responsible for the return shipping cost.

Shipping charges paid during the original purchase are generally non-refundable unless the return is due to our mistake.

9. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once:

• an eBook has been delivered,
• or a printed book has been shipped,

the order cannot normally be cancelled.

10. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

To help us process your request quickly, please include:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A brief description of the issue

11. Refund Exceptions

Refunds will not be issued for:

• Change of mind after purchasing an eBook.
• Accidental purchases after successful delivery.
• Failure to read the product description before purchasing.
• Customer device compatibility issues that are unrelated to the eBook file itself.
• Incorrect shipping information provided by the customer.

12. Contact Us

If you have any questions about this BoiKosh BD Return & Refund Policy, please contact us.

Website: https://boikoshbd.com

Email: support@boikoshbd.com

Our support team will respond as quickly as possible to assist you with your return, replacement, or refund request.